Romabet Privacy Policy

This Privacy Policy applies to the Romabet online gaming platform, accessible at romabet.vin. Romabet is an online gaming platform that offers slot games, fish games, bingo, and sports betting services to players located in the Philippines.

For the purposes of this policy, Romabet acts as the data controller in relation to the personal information collected from registered players and visitors to the platform. This means Romabet determines the purposes and means of processing personal data collected through the site.

This policy should be read together with our Terms and Conditions and Responsible Gaming guidelines, both of which contain additional information relevant to your use of the platform.

Romabet collects personal data when you register an account, use platform features, make transactions, or contact support. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

Romabet uses your personal data for the following purposes:

• Account management — to create and maintain your player account, process login and OTP verification, and manage your preferences
• Identity verification (KYC) — to confirm that you meet the eligibility requirements to use the platform, including age and location verification
• Transaction processing — to process your deposits and withdrawals in Philippine Pesos via GCash, Maya, bank transfer, and Philippine online banking
• Platform security — to detect and prevent fraud, money laundering, terms violations, and unauthorised access
• Responsible gaming — to monitor gaming patterns where there are indicators of potential problem gambling and to apply appropriate account measures
• Customer support — to respond to your enquiries and resolve account-related issues
• Legal compliance — to meet obligations under applicable Philippine laws and regulations, including anti-money laundering requirements
• Platform improvement — to analyse usage patterns and improve the platform's features and performance

Romabet processes your personal data on the following legal grounds, consistent with the Data Privacy Act of 2012 (Republic Act 10173):

• Contractual necessity — processing required to provide the services you signed up for, including account management and transaction processing
• Legal obligation — processing required to comply with applicable Philippine laws, including KYC, anti-money laundering, and data retention requirements
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights
• Consent — where consent is the basis for processing, such as for certain types of marketing communications, you have the right to withdraw that consent at any time

Romabet does not sell personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors — to facilitate deposits and withdrawals via GCash, Maya, and Philippine banking channels
• Identity verification providers — to support KYC processes and age/identity checks
• IT and platform service providers — cloud hosting, security services, and platform infrastructure providers who process data on our behalf under strict data processing agreements
• Law enforcement and regulators — where we are required by law or legal process to disclose data to Philippine authorities or regulators
• Professional advisers — legal, financial, and compliance advisers where necessary for business operations, subject to confidentiality obligations

All third parties with whom we share data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection laws.

Romabet uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players use the site. Cookies are small text files placed on your device when you visit the platform.

The types of cookies we use include:

• Essential cookies — required for the platform to function, including session management and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to understand how players navigate the platform, which pages are most visited, and where performance can be improved. Data collected is aggregated and does not identify individual users.
• Preference cookies — used to remember your settings and preferences across sessions, such as language or display preferences.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

Romabet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Specific retention periods include:

• Account and identity data — retained for the duration of your account and for a minimum period after account closure as required by AML and KYC regulations
• Transaction records — retained for the period required under applicable financial and anti-money laundering laws
• Technical and usage data — retained for platform analytics and security purposes, typically for a shorter period than identity and financial data
• Support communications — retained for a reasonable period to resolve ongoing issues and for record-keeping purposes

When personal data is no longer required and there is no legal obligation to retain it, Romabet will delete or anonymise it securely.

Romabet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

Key security measures in place include:

• SSL/TLS encryption — all data transmitted between your device and the Romabet platform is encrypted using industry-standard secure protocols
• OTP verification — your account is protected by one-time password verification, which adds a layer of security beyond your password alone
• Access controls — access to personal data within Romabet is restricted on a need-to-know basis and is subject to internal security policies
• Regular security reviews — the platform undergoes regular security assessments to identify and address vulnerabilities

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by Romabet:

• Right to be informed — you have the right to know what personal data we hold about you and how it is being used
• Right to access — you can request a copy of the personal data we hold about you
• Right to rectification — if any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected
• Right to erasure — in certain circumstances, you have the right to request the deletion of your personal data
• Right to object — you have the right to object to certain types of processing, including direct marketing
• Right to data portability — where applicable, you have the right to receive your personal data in a structured, machine-readable format
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, contact the Romabet support team at [email protected]. We will respond to verified requests within a reasonable timeframe. Note that some rights are subject to legal and regulatory limitations — for example, we may be required by law to retain certain financial records regardless of a deletion request.

Romabet is strictly an adult platform. The minimum age to register and use the platform is 21 years old. We do not knowingly collect personal data from anyone under this age.

If we discover that an account has been registered by a person under 21 years of age, the account will be immediately suspended, any transactions will be reviewed, and the personal data of the underage user will be deleted in accordance with applicable data protection requirements.

If you believe that a person under the age of 21 has registered on the platform, please contact us at [email protected] so we can investigate and take appropriate action promptly.

Romabet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. The updated policy will be published on this page with a revised "Last updated" date.

We encourage you to review this page periodically. For material changes that significantly affect how your personal data is processed, Romabet will make reasonable efforts to notify registered players — for example, through a notification within the platform or via the email address associated with your account.

Your continued use of the Romabet platform after an updated Privacy Policy is published constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and may request account closure.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the Romabet support team: